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SAP Service Cloud Certification Exam Syllabus
SAP Service Cloud Certification Details:
| Exam Name | SAP Certified Application Associate – SAP Service Cloud 2011 |
| Exam Code | C_C4H510_04 » SAP Service Cloud Certification Online Practice Exam |
| Level | Associate |
| Duration | 180 mins |
| Number of Questions | 80 |
| Passing Score | C_C4H510_04 – 63% |
| Reference Books | C4H440, C4H510 |
| Schedule Exam | SAP Training |
| Sample Questions | SAP Service Cloud Certification Sample Question |
| Recommended Practice | SAP Service Cloud Certification Practice Exam |
SAP Service Cloud Certification Exam Topics:
C_C4H510_04
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Service Objects | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.C4H510 (SAP CLOUD FOR CUSTOMER 2011) | > 12% |
| User Management | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% – 12% |
| Communication Channel and Knowledge Base | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% – 12% |
| Service Business Process | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% – 12% |
| Service Elements and Notification | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.C4H440 (SAP CLOUD FOR CUSTOMER 2011) C4H510 (SAP CLOUD FOR CUSTOMER 2011) |
8% – 12% |
| Data Management | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% – 12% |
| Basic Setup Settings | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% – 12% |
| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Maintenance Plan | Explain Maintenance Plan & its usage in Service Tickets.C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects.C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Contracts and Case Management | Explain Contracts & Case Management in Service Tickets.C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
The SAP Education has created this certification exam for the assessment of SAP skills, such assessments are defined based on the understanding of SAP Service Cloud. The SAP offers certification for associate, professional, and master levels, they have defined this certification levels considering the candidate’s actual experience and domain expertise. To ensure success in SAP Service Cloud Certification Exam (C_C4H510_04), SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training and professional experience.